Responsible Gaming

Gaming Should Be Entertainment

At Neosurf Casino, we believe that gambling should be enjoyed as a form of entertainment only. It is not a way to earn money, solve financial problems, or generate income. Like any form of entertainment, it carries risks and should only be engaged in with money you can afford to lose.

We are committed to promoting responsible gaming practices and supporting players in maintaining control over their gambling activities.

Age Verification

You must be at least 18 years of age, or the legal gambling age in your jurisdiction in Australia, to access and use Neosurf Casino. We take age verification seriously and reserve the right to request proof of age at any time.

If you are under the legal gambling age, please do not attempt to register or play on our platform.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. If you recognize any of the following warning signs in your own behaviour, please seek help immediately:

• Spending more time or money on gambling than intended
• Chasing losses by gambling more to try to win back money lost
• Hiding gambling activity from family, friends, or partners
• Gambling to escape problems, stress, anxiety, or negative emotions
• Feeling anxious, irritable, or restless when trying to reduce gambling
• Neglecting work, education, family, or social responsibilities due to gambling
• Borrowing money or using credit to finance gambling
• Lying about the extent or frequency of gambling
• Experiencing financial difficulties or debt related to gambling
• Unsuccessful attempts to reduce or stop gambling

If you identify with any of these signs, please reach out for support.

Self-Help Tools & Responsible Limits

Most responsible gaming operators provide tools to help you maintain control. These may include:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you are willing to lose within a set period
• Reality Checks: Receive reminders during gaming sessions about how long you have been playing
• Session Time Limits: Automatically log out after a predetermined period of play
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing the site
• Account Closure: Close your account if you wish to stop gambling entirely

We encourage you to use these tools proactively if you feel your gambling may be getting out of control.

Get Help – Support Organizations

If you or someone you know is struggling with gambling, professional support is available. Please contact one of the following organisations:

Australia

• Gambling Help Online (AU)
  www.gamblinghelponline.org.au
  Free, confidential counselling and support service for Australians affected by problem gambling.
• Lifeline Australia
  13 11 14 (24/7 crisis support)

United Kingdom

• GamCare
  www.gamcare.org.uk
  Free support and information for problem gambling.
• GamStop
  www.gamstop.co.uk
  National self-exclusion scheme for online gambling.

Canada

• Responsible Gambling Council
  www.responsiblegambling.org
  Resources and support for problem gambling in Canada.

United States

• National Council on Problem Gambling
  www.ncpgambling.org
  1-800-GAMBLER (1-800-426-2537)
  Helpline and resources for problem gambling.

Germany

• Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Telefonberatung: 0800 1 372 374
  Support and information on problem gambling.

If You Need Help, Please Reach Out

There is no shame in asking for help. Problem gambling is a recognized condition, and support is available. If you are concerned about your gambling or that of someone else, please contact one of the support organisations listed above.

Your health and wellbeing are important to us. Do not suffer in silence – seek help today.